FAQs

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Standard US shipping takes 5–10 business days. International orders take 10–21 business days.

Do you offer free shipping?
Yes! We offer free shipping on all US orders over $75.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also visit our Track Order page anytime.

Returns & Refunds

What is your return policy?
We offer a 30-day money-back guarantee on all products. Items must be in original condition. See our Return Policy for full details.

What if my item arrives damaged or defective?
Contact us immediately at support@vitalform.health with photos of the damage and we'll make it right — no questions asked.

Products

Are your products clinically tested?
All VitalForm products are carefully curated for precision and efficacy. Product specifications and certifications are listed on each product page.

Do your devices require a prescription?
No. All VitalForm devices are available for direct consumer purchase without a prescription.

What warranty do your products carry?
Warranty terms vary by product. Please refer to the individual product page or contact us for details.

General

How do I contact VitalForm support?
Email us at support@vitalform.health or visit our Contact page. We respond within 1–2 business days, Monday–Friday.